We want you to be completely satisfied with your purchase from Alpha Team Fire. If for any reason you are not satisfied, you may return your item(s) within 30 days of delivery for a full refund or exchange.
To be eligible for a return, your item(s) must be unused and in the same condition that you received them. They must also be in the original packaging.
To initiate a return, please contact us. We will provide you with instructions on how to return your item(s). You will be responsible for paying for the shipping costs for returning your item(s).
Once we receive your returned item(s), we will inspect them and notify you of the status of your refund or exchange. If your refund is approved, we will initiate a refund to your original method of payment. Please note that it may take several days for your refund to be processed and for the funds to appear in your account.
If you are exchanging your item(s), we will ship your replacement item(s) as soon as possible.
The following items are not eligible for returns:
Downloadable software products
Personalized or customized items
If you received a damaged or defective item, please contact us immediately. We will provide you with instructions on how to return your item(s) for a replacement or refund.
If you have any questions or concerns about our return policy, please contact us.